Hear from our happy customers
My family and I would like to express our heartfelt thanks to Texas Pools and Patios on designing and constructing a pool and an outdoor kitchen/patio of our dreams in a painless, efficient manner. Throughout all the phases of the project from the day we signed the contract to the day we turned the pool on, we were very impressed by the honesty, integrity and the customer focus of your employees and the quality of work done by your subcontractors.
We went through proposals from five reputable companies for our project and what made us go with you is the warm and fuzzy feeling we got when we spoke to your son, Jeff Crites, who never tried to sell us a pool, but instead spent all the time in gathering our requirements and focusing on designing to meet them. Even though you were not the least expensive proposal, we were very impressed by the thought and experience that had gone into the design. So signing the contract with you was a mere formality.
Buzzy Barker who supervised our project was an epitome of customer advocacy. He was very responsive, sharp, open to suggestions and constantly vigilant for things that would need extra attention to prevent problems later on. He was there on site 3-4 times a week and kept in touch on a daily basis. If there was a question or a concern he would jump on it right away to get it answered or resolved. He even got the company rep to come and train us on the state of the art equipment that we had used in the pool.
Your subs, Matteo, Margerito, Mariano, Alfredo, and Mike Trump were courteous, efficient and outstanding, all working together creating a beautiful work of art.
In a nutshell Andy, we are very happy that we decided to build a pool and outdoor kitchen/patio with you, and we heartily recommend you and your company to anyone who is in the market for a quality pool and/or patio.
"Prompt service - have referenced you several times. Would always recommend you to do someone's pool.
Couldn't be more happy."
Timothy Glynn, Cedar Park, Texas
We moved into a new home recently and decided we wanted to expand our outdoor stone patio for more entertainment space so we called around for companies to give us a quote.
Andy came by and we discussed what we had in mind and after Andy listened to our thoughts, he made very good recommendations as to our current set up versus our original thoughts and we decided that his suggestions made more sense.
Once we got Andy's quote, we agreed to proceed with Texas Pools & Patios to do the work.
Not only did they accomplish the work on time, but everyday of the construction there was a supervisor here at least twice a day to be sure all was being done and done right.
The extended patio is now complete, looks great and most importantly, they matched the stone we had along with the layout so it will be hard to tell that this is an addition.
We would highly recommend Texas Pools & Patios to anyone who wants their work done right and on time.
Bob & Gail S.
"Fantastic - no problems. The highest regards to the guys and their work."
Mike Connors, Austin, Texas
"Pool looks great."
John Gibson, Cedar Park, Texas
I would like to thank you for building a beautiful pool. Jim Crites came out and gave me a very reasonable bid that stayed within my budget. He said I would be able to use the pool before the summer was over, and the work was performed in a very smooth and timely manner, just as he had promised. I have enjoyed the pool immensely the past few weeks since it has been completed.
The customer service and construction departments were very attentive and willing to help me in any way. They kept me informed throughout the progress of the pool. The superintendent made sure every phase was completed to code.
I want to thank you again to Texas Pools and Patios and let you know that you may use me as a referral for anyone in the San Antonio area that would like to see your work completed.
"Very happy with the pool and the service."
Bernard and Coletta Eldridge, Austin, Texas
Dear Texas Pools and Patios,
My wife and I would like to extend our sincere thanks for the job you did in designing and constructing our pool. You and your employees have surpassed our expectations of customer service, design and delivery in every way.
After interviewing and getting quotes from five other pool contractors, we settled on your company primarily because of your sales representative, Paul Schantz. We immediately felt comfortable with Paul because he didn't focus on selling "any" pool to us but rather he concentrated on selling "the right" pool for our needs and price. We told him our budget and he was realistic with the possibilities. The pool he designed met our every need and we didn't have to try to renegotiate the price or the amount we were willing to spend.
We immediately respected Paul because of his honesty. When he didn't know the answer to some of our questions about the pool equipment, he was honest enough to say he didn't know and would research it and get back to us. He followed through on his promise.
Finally, Paul took time to come out during the construction process to ensure the project was progressing as scheduled and as he designed.
While we had every confidence in Paul, we were happy to learn that our assigned superintendent, Buzzy Barker, was just as committed to providing excellent customer service and a quality product as Paul was. Buzzy was professional, efficient, and friendly. He kept us informed on the various phases of construction and took his own personal time on the weekends to make sure the construction was progressing correctly and within the expected time frames.
When our pool deck was completed, several rain storms washed debris onto it. After each storm, Buzzy made the extra effort to clean our deck because, as he put it, "we want our customers to be happy." His attention to customer service was exceptional and my wife and I were grateful.
Also, my wife and I were totally impressed with your customer service and the final product. We found that you and your employees are committed to building the best pools and providing exceptional customer service. We couldn't be happier with choosing your company and wholeheartedly recommend the company to anyone interested in installing "the right" pool.
Thank you Texas Pools and Patios and please feel free to use us as a reference for future customers!
Mike and Adelle Connors
Joshua Camacho, Austin, Texas
I can heartily recommend Texas Pools and Patios as an outstanding pool contractor in Central Texas. We built a pool in July-August 2006 and we are very happy about their construction and service.
Texas Pools and Patios is an excellent company that creates beautiful pools and has done a great job in my backyard.
"The service when building the pool was great. And the pool is working just fine. Thank you."
Shane Garibay, Austin, Texas
As a new Round Rock homeowner of a Crites family built swimming pool, I wanted to thank you and your organization for providing our home and family with an incredible place to relax and recreate.
The design, details and finish work in and around the pool, spa and waterfall are magnificent and the focus of every visitor to our home. We tell folks that our backyard more closely resembles a postcard from a resort in the Caribbean.
In addition, thank you for the post-installation attention and service that helps us maintain our pool for years to come. It is much appreciated.
The Fleishman Family
"It was great working with you - very smooth and quick. the deck looks great."
Justin Grinnell, Austin, Texas
Andy Crites has done a tremendous job recently with the hot tub installation for the Full Court Fitness project located in Cedar Park. This project has been challenging from day one and Andy Crites has been there when we needed them to be and has done an excellent job of installing the hot tub. Their professional management has been very cooperative to work with and their installation team provided a first rate product.
This has been our first project working together, however, we would be more than happy to call Andy Crites to continue working on any of our future projects.
"It's good - the service and the pool. Come by anytime."
We wanted to take this opportunity to personally thank you and your staff for the outstanding job you did on our pool remodel. Each time we look outside it is unbelievable to think it is the same yard. Our pool looks so different. Your recommendations and ideas have enabled us to enjoy our pool in a way was never thought possible. The staff both in the office and on the job site was professional, courteous, NEAT and CLEAN This is something almost unheard of in the construction world and we appreciate if so much. Likewise we were also impressed with the timeliness of your job
Thank you again for making our backyard a gorgeous place to play. Please feel free to use our names as a reference anytime. Our only regret is you did not build our pool originally.
Glenn and Jan P.
"We love it. It's beautiful. Thank you so much for our pool."
Chuck Churchwell, Onion Creek, Texas
I wanted to take this opportunity to express our gratitude to the Crites family for the recent work completed at our home. In October 2001, we signed a contract with a new pool builder in Austin to build a pool and spa at our home in Wimberley. We were foolish enough to believe his claims that we should hire a smaller company because "a big company like Andy Crites won't care about doing your pool right." What we ended up experiencing was delay after delay and enough lies to last a lifetime. After six months of this we finally had had enough and terminated our contract with him. All that was lacking was the plaster and someone to help figure out if and how the systems he had installed worked.
Enter our hero, Aaron. In calling around to find someone to help us, I talked with Aaron on the phone the next Monday. Aaron was at the house by that afternoon and promised we'd have water in the pool in two days. True to his word, the plaster was installed on Wednesday and we were finally watching our pool fill up with water.
Not only did Aaron deliver what he promised, he also took care of several problems in the plumbing system and made modifications to the equipment that allowed the waterfalls to run properly. It should be noted that even though we were very vulnerable at the time, Aaron gave us a fair price and delivered above and beyond our expectations. As a general manager, Aaron surely had many things to do during the time it took to finish our system, but he made sure everything worked in our pool.
While we certainly learned our lesson the hard way, we hope that others in the area will know that you can't go wrong with the Crites family. Thank you so much for your excellent service and help in finishing our pool. And our special thanks goes to Andy Crites. It's nice to know there are still people and companies that care about customer service.
"Everything's good with the pool. Service is good. Kevin is here right now."
Bud and Colleen Allison, Austin, Texas
To: The Crites family and anyone looking to purchase a new pool or spa
Just wanted to thank Andy Crites for designing and building our family such a beautiful pool and spa. I would highly recommend Andy Crites to anyone. It was obvious from the beginning that everyone involved was a professional. The workmanship was outstanding! Heavy rains during construction had caused an unforeseen problem with our decking. Andy Crites was quick to remedy the problem with no additional expense to us.
Thanks for making this such a pleasant experience. A special thank you to owner Andy Crites who kept on top of everything.
"The process and service was good. Jeff helped out a lot."
Alex Helvie, Buda, Texas
This is to let you know that Andy Crites has built two swimming pools for me and my family within the past fifteen years. We have been very pleased with the pools he built for us. We have also been very pleased with the way he has provided service after the pools were completed. There is no question that I will have Andy build another pool for as when the time comes. Andy knows what to do and the correct way to build a swimming pool.
"Everything's great - real nice guys."
Thomas and Sandra Berry
We would like to thank all of the employees for the high quality work and helpfulness of all the staff, as well as completing the job in a timely manner. I would refer you to any of my friends.
"This was a great experience."
Amy Green, San Antonio, Texas
"Still in progress - so far the service has been great. Robert has been great."
Allen Hymans, Round Rock, Texas
To all the staff at Texas Pools and Patios,
Great job fellows. You delivered what you promised. I would highly recommend Texas Pools and Patios. Normally when you hire a contractor that is very reasonable in price you would expect less quality, not so with Texas Pools and Patios. The quality far exceeded our expectations.
L. and P. Heron
"It's great. Someone's here right now."
Joe Cava, Buda, Texas
Thanks for the professional job! Your company is creating a fun, fantastic and great looking pool for our family to enjoy. We have shared your name with several friends and hope they contact you in the future.
Al and Deniese B.
"Oh, yeah. Pool's good. Service is great."
Mike and Laurie Butler
"The pool is nice. Runs well. Couldn't be more happy."
George Cassles, Briarcliff, Texas